Refund policy
At WALKOVEREVIL, all items are produced under a pre-order drop model. Please read this policy carefully before making a purchase.
1. Pre-Order Acknowledgment
By placing an order, you acknowledge that:
-
All items are made to order.
-
Production and shipping may take approximately 3–5 weeks.
-
Orders cannot be canceled due to standard preorder processing time.
Refunds will not be issued due to shipping wait times.
2. All Sales Final
All sales are FINAL SALE unless one of the following applies:
-
The item arrives damaged
-
You receive the wrong item
-
Your package is officially confirmed lost by the carrier
3. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
-
You must contact us within 5 days of delivery
-
Include your order number
-
Provide clear photos of the issue
If approved, we will offer:
-
A replacement item (if available), or
-
A refund to your original payment method
Items must be unworn, unwashed, and in original condition.
4. Non-Refundable Situations
Refunds will NOT be issued for:
-
Incorrect size selection
-
Change of mind
-
Shipping delays within the 3–5 week preorder window
-
Minor variations in color due to screen differences
-
Packages marked as delivered
Please review the size chart carefully before purchasing.
5. Chargebacks
Any fraudulent chargebacks will be disputed with proof of purchase, tracking confirmation, and delivery confirmation.
We reserve the right to refuse future service to customers who initiate unjustified chargebacks.
6. Contact
For refund inquiries, contact:
United States